Guarantee

Genuine Dog Gear Product Guarantee

Sylvan & Sons/Genuine Dog Gear products are unconditionally guaranteed for defects in workmanship and materials. If you have a product you believe to be defective and you purchased the product directly from Sylvan & Sons, please contact us via the form on the contact us page.

If we ask you to return the toy to us, include your name, address and phone number in case we have any questions. We may fix or replace defective products at our discretion or refund the price of purchase. Sylvan & Sons will be the sole and final decision maker regarding products that have been returned with either chew damage or production defects.

Genuine Dog Gear products are not guaranteed for chew damage. All our products are designed with your dog’s safety as our #1 priority. Nothing is more important to us. Safety was our original mission and still is our steadfast rule.

All our products must be safe to use with high drive, full speed ahead, hyper-excited dogs. Our goal is to produce products that a dog can grab while running at full speed with full force, without damage to the dog’s teeth. This demands that our products yield to the teeth. If the choice must be made between durability and safety, we choose safety.

Even with this high degree of safety in mind, we believe our products are the most durable available on the market. But our high safety standards aren’t compatible with materials designed to resist chew damage, therefore we don’t guarantee any of our products for chewing damage.

Genuine Dog Gear Products purchased from a Vendor.

We try very hard not to get between our customer (the vendor) and their customer (you). If you have a product that you purchased from an independent retailer and you believe the product is defective, return that product to the place of purchase. Please give your supplier the opportunity to help you. If you have contacted that vendor and the outcome was not satisfactory, please let us know the name of the vendor, the product in question and the date the product was purchased. We’ll contact the vendor and follow up on the situation.

Returns

To return an item purchased from GenuineDogGear.com please include the following information.

  • Name of purchaser (you).
  • Phone number and name of contact if we have a question.
  • Sylvan & Sons/GenuineDogGear.com, sales receipt number or order number or date of purchase.


Sylvan & Sons guarantee

Satisfaction Guarantee

All Sylvan & Sons products If you are dissatisfied with your purchase, return that item within 30 days for a full refund of the purchase price of that item. The item must be returned in original, new, and resalable condition. Return shipping costs are not refundable and the original cost of shipping may be subtracted from the refund.

Workmanship and Materials Defects.

Sylvan & Sons products are unconditionally guarantee against defects in workmanship and materials. If you have a product you believe to be defective and you purchased the product directly from Sylvan & Sons, please return it to us at the address below. Be sure to include your name, address and phone number in case we have any questions. We will fix or replace defective products at our discretion or refund the price of purchase if we find it to be defective and can't fix or replace it. Sylvan & Sons will be the sole and final decision maker regarding products that are chew damaged, or defective.

One Time Replacement for Chew Damage

Our chew damage guarantee is applicable to Sylvan & Sons products only and is good for one occurrence per item. If your pet chews a Sylvan & Sons collar, martingale, leash or harness we will repair or replace the chewed item with an identical, or if no longer available, a similar item. Chewed items will be repaired or replaced one time only and the replacement or repaired item is then not eligible for replacement or repair. Please note that Sylvans collar bows are not warranted against chew damage.

Shipping and handling cost of $3.00 for replacements under warranty are paid by the customer. Please enclose your check for $3.00 or provide credit card information with the shipment of your returned items. This guarantee is good for products purchased directly from Sylvan & Sons only. Items purchased from independent retailers must be returned to the retailer and will not be handled directly by Sylvan & Sons.