Returns & Exchanges
We've found that our customers are so happy with their purchases that they not only don't return our products, but come back time and time again to purchase additional items for themselves and others. A long history of satisfied customers gives us the confidence to offer you our exceptional guarantee and return policy.
Send all shipments and packages to:
Genuine Dog Gear/ Sylvan & Sons
ATTN: RETURNS DEPARTMENT
947 Beville Road, Ste 11
South Daytona, Florida 32119
Should it be necessary to return an item, simply send the item to the address above.
- Your name, or the name of the person who placed the order.
- A return address and a phone number.
- Or a copy of your invoice/sales receipt.
- Note explaing reason for return.
If you have a questions before returning an item, please contact us by phone, or by email.
For items returned in "like-new" condition, we will credit the purchase price paid for the returned item according to the following policy:
- All returns subject to a 15% restocking fee.
- IF order qualified for Free shipping, the return credit may be subject to pay for original shipping cost.
Should it be necessary to exchange an item, send the item to the address above, include your exchange instructions, including size and color. Please also include:
- Your name, or the name of the person who placed the order,
- A return address
- A phone number,
- Or a copy of your invoice.
If you have a question before returning an item, please contact us by filling out the form on the contact us page.
If there is a balance due on an exchange we'll charge the additional cost on the credit card you used at purchase. If there is a refund due, we'll refund the difference on the credit card you used at purchase.
Exchanges DO NOT ship free of charge. We may charge for return shipping costs when your item is exchanged.
Custom orders, which are orders with customer requested colors and/or non-standard sizes, are not eligible for a return unless there is a defect in the material or workmanship.